The introduction of technology and mobility has created multiple touch points and channels of interaction between organizations and their customers. In order to make them seamless, organizations need to adopt robust cloud offerings, that provide a 360 degree view of their customers.
As a strategic partner for Oracle, Global offers the benefits of the Oracle CX Cloud portfolio to its diverse base of global clients. Also, with extensive knowledge of industry standards, service processes, and pre-defined templates, Wipro adds world class value to the Oracle CX Cloud offerings. Our strength in customer experience strategy formulation, execution, and guidance through change management are further enhanced with our large pool of certified and experienced consultants.
Leveraging proven global methodology and industry best practices, we have driven several large transformations by implementing Oracle CX Cloud. This has helped our clients to build and manage lasting relationships with their customers — starting from customer data management, campaigns, pricing, quoting, storefronts, customer service, and field service via multiple channels that are augmented using artificial intelligence, augmented reality, and machine learning.
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